Illinois Health Alliance logoprescription medications At Illinois Health Alliance, we are also committed to providing you with affordable prescription drugs conveniently through our licensed pharmacists.

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Frequently Asked Questions
If you have a question not discussed here, please contact us.
 Question Do I need a prescription?
 Answer to Question Yes. You must provide a valid prescription completed by a physician licensed to practice medicine and issue prescriptions where you live. Our Canadian doctors will need to review your confidential medical file in order to legally authorize your prescription in Canada. A complete package of the necessary paperwork can be downloaded (Download Fax Kit) from our site if you do not use our on-line ordering.
 Question How do I order?
 Answer to Question You may order online with our secure shopping cart, or call us at 1-800-216-4913 to place your order.
 
We require a prescription filled out by your doctor, and a customs statement on file, which your doctor may fax or you can mail to us.
 
You can download our Fax Kit of all the forms and detailed instructions. To view the fax kit, you will need an Adobe® Acrobat Reader, which can be downloaded free of charge. If you cannot use Adobe® Acrobat, or are unable to download the fax kit, you may obtain this kit by contacting us by phone.
 
 Question How large a supply of medication may be purchased?
 Answer to Question You may order only as much as your physician prescribes for you. The maximum allowed by law is a 90-day supply. Your physician can elect to allow three additional 90-day supply repeats on your prescription. We recommend requesting three refills as this saves you money.
 Question Why do I have to fill out a medication history form and sign a medical release?
 Answer to Question As part of our service to you, we complete a drug utilization review (DUR) to ensure that your prescription is safe to take with your other prescriptions and over-the-counter drugs.
 
In order to fill your prescription, an independent Canadian doctor must review your file and authorize your prescription. In the event that questions arise and the Canadian doctors need to speak with your US doctor, we need your permission to do so.
 
 Question Can a prescription from my current US pharmacy be transferred to you?
 Answer to Question The Canadian legislation requires that we receive a faxed or original copy of your prescription, so we are unable to transfer prescriptions from US pharmacies.
 Question Are drugs sold in Canada have the same quality levels as US drugs?
 Answer to Question Yes. Often the drugs sold in Canada are exactly the same as those that you buy in the US. Canada sets exceptionally high pharmaceutical standards. The Canadian government employs an arduous, ongoing approval system for the manufacture of pharmaceuticals.
 
Some other drugs are manufactured in Canada or elsewhere and are the version sold in Canada. Sometimes Canadian drugs have a different name or look different than US drugs (e.g. in Canada, "Prilosec" is called "Losec" and is a pill rather than a capsule, even though it is the same drug made by the same manufacturer). US laws prohibit us from providing Canadian medications that do not have an approved version.
 Question Why are generic drugs more readily available in Canada than in the US?
 Answer to Question Patent protection laws in Canada are different than in the US and allow for easier and earlier manufacture of generic and ultra generic drugs. Ultrageneric drugs are generic drugs produced by the brand name manufacturer.
 Question Are Canadian generic drugs safe?
 Answer to Question Yes. Canadian generic drugs fall under the same approval and regulatory process as brand name drugs. Some Canadian manufacturers that you might recognize include Apotex, Genpharm, Novopharm and Pharmascience.
 Question Can medications with codeine be shipped to the US?
 Answer to Question Some codeine products are available in Canada without a prescription, but it is against Canadian law to export narcotics. Codeine is considered a narcotic. Also, it is illegal to ship non-approved FDA drugs like codeine into the US.
 Question Why can't you sell Valium or other similar drugs to US residents?
 Answer to Question It is illegal to ship controlled substances to the United States.
 Question How much are shipping charges and how long will I have to wait?
 Answer to Question Our shipping charges are $17.50 Canadian dollars (which equals approximately $17.00 USD, depending upon the current rate of exchange). Insurance fees are a minimum charge of $0 for orders $100 USD and lower, and a maximum charge of $14.80 USD for orders of $800 USD and higher. You can save money by ordering all of your prescriptions at one time. Your first order will arrive in about 14 days after we receive your completed information (prescription, registration form, patient disclaimer, and customs statement), faxed or mailed to us.
 
Reorders of valid prescription information that we have on file usually takes not more than 10 days to be received.
 Question Are there any sales taxes charged on my US prescription from Canada?
 Answer to Question There is no sales tax charged to US residents
 Question How do I pay for my medications?
 Answer to Question We have the facility to accept VISA, MasterCard, AMEX, Discover, E-check and IMO.
 Question Can you bill my insurance company?
 Answer to Question While we are unable to accept insurance plans from other countries due primarily to systems incompatibility, we will provide you with a receipt which can be submitted to your insurer for reimbursement.
 
 
Illinois Health Alliance
195 Riviera Dr. Markham, ON, L3R5J6 Canada
 
www.illinois-health-alliance.com
 
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